Speak your Mind

Speak your Mind
Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

Tuesday, August 6, 2013

How to find perfect Business opportunities

Businesses are more likely to survive, grow, and succeed when they fill a need. But sometimes finding that need isn’t always easy. You might know conceptually what the general need is but really zeroing in on the actual, tangible, hand-over-their-cash need is much more difficult to do. Once you know and fully understand the need, and can articulate the problem and your solution, you have a business worth acting on. If you want to start a business but have no idea who to sell to or what you want to do, I suggest you first think about that and narrow it down slightly. You just need some kind of loosely-defined boundary to get started (otherwise, you’ll have a hard time finding opportunities because you’ll be too busy ranging from one target market to another). Or, if you are already in business and just want to explore some new opportunities (to the same market or to an entirely new market) you already have those boundaries set up. Want to start a business? Don't waste money on business opportunity scams! The best business ideas are right in front of you. Here are time-tested ways to start your own business. Business ideas are all around you. They are lurking in your garage, in your basement, in your kitchen, and in your children's room. You'll find them in the online communities you participate in, at your neighbor's house and at work. They're hiding in the annoyances you deal with daily and in the joyous celebrations in your life. They are right there in the vegetables you brought in from the yard... in the stack of papers next to your laser printer... in the back of your truck... and at the back of your mind. You don't need to be a genius or an MBA to spot those ideas and turn them into profits, either. Identifying business opportunities is often as easy as identifying problems many people share and finding a way to solve them. When Matthew Osborne, an entrepreneur from Columbus, OH, wanted a way to make money, he found one right at his feet: dog dirt. Unlike most people who just gripe about stepping in it or having to clean it up, he started a business removing dog waste from homeowners' yards. The business was an immediate success, and after several years, he sold the business for a quarter of a million dollars. Even then, however, he continued to make money from his idea by writing a booklet about how to start a pet waste removal business and selling the booklet on the Internet. Other business owners have turned their hobbies, interests and skills into satisfying and often lucrative businesses, simply by seeing a need in the world around them and finding a way to fill it. You can, too. Do what you love to do
Businesses don't just happen. They are made. Whether you plan to profit by twisting balloons into smile-generating shapes or orchestrating the growth of multimillion dollar, multinational companies, your success relies on what you bring to the business. If you love what you do, your passion for the business will drive you to be knowledgeable, creative and persistent. On the other hand, if your feeling for what you do is lukewarm, your success will be, too. Turn old standbys into new products Truly new concepts are few and far between. Most new products or new business ideas are simply spin-offs of old ones. Inline skates is one good example. Essentially, they are ice skates on wheels. Or, depending on your point of view, streamlined roller-skates. Other business ideas are nothing more than new ways of marketing mundane products. Take 1800flowers.com, for example. Florists were around as relatively small, local stores for years --but then Jim McCann, who started with a single retail shop in 1976, acquired the phone number 1-800-Flowers and developed a network of florists. The company saw an opportunity to grow online, and started selling through the early commercial online services, and then the Internet. You may not have the money, management ability, contacts or desire to launch a major new product like inline skates or the energy or desire to turn your single store location into a multimillion-dollar sales organization. But you don't have to launch anything that large to start a business or introduce a new product. You need to think about what people want to buy and how they would like to buy it. Years ago when my kids were little, I made money selling beanbags. The twist? I designed them in the shape of frogs and I filled them with birdseed instead of beans to make them pliable and less lumpy to the touch. To attract attention at craft shows, I displayed them in various human poses (sitting up, laying on their side resting their head on their hand, or hugging each other, for instance). I could produce them quickly and kept my costs low by making the frogs from inexpensive fabric remnants. That allowed me to price the frogs low enough to make them great impulse buys for parents who wanted to buy a small, inexpensive gift for a child. You can spin almost any skill or industry knowledge into marketable new products or services. A neighbor turned his skill at fixing cars into a repair and tune-up service. His angle? He was mobile. Customers didn't have to drop their car off at the shop. Instead, the "shop" (a van outfitted with tools and auto parts) came to them. Another acquaintance built a business by purchasing large quantities of chemicals and repackaging them in smaller quantities. And then, there's the grandmother who couldn't find a product to organize her handbag. So, she went out and created one, and turned the product into a million-dollar business. Look for mundane money-makers You don't need to create exciting new products or services to go into business, either. Millions of business owners profit by selling routine and sometimes unglamorous services such as window washing, car repair, sandwich making, building maintenance, house cleaning and plumbing. The key to making money with the mundane is to sell something your customers can't do, don't want to do, don't have the time to do, or can't get done well elsewhere. Tip: one way to making really big money with mundane services is to develop a unique and reproducible method for marketing and delivering the service and then open up multiple offices, or franchise the concept. If you plan to franchise your idea or sell it as a business opportunity, retain an attorney early on who is familiar with franchise law and can help you steer clear of the pitfalls. Turn that hobby into cash Do people ooh and ah at your handiwork? Whether you are a whiz at creating floral arrangements or at writing software, look for ways to turn your hobby into a business. You might want to manufacture your items in quantity, license them to other manufacturers, sell them by mail order, at flea markets or on consignment, or open your own retail outlet selling supplies to others with similar interests. Ask the reference librarian at your public library to help you find trade magazines pertaining to your hobby, and read those to generate new business ideas. Reach out and teach someone Do you have a skill others want to acquire? Do you have a knack for explaining things so others can understand them? If so, don't give your expertise away. Start charging for it! For instance, if you are a karate expert, you might teach at a karate school or open your own karate school. If you're a talented artist, you could teach art at home or in a school. Tip:: Make extra money selling books, supplies, or other items your students will need to buy to complete the course. Sell training seminars to corporate America Don't limit yourself to training individuals or private groups of people. Look for ways to polish up your act and cash in on the $50 billion corporate training market. What kind of training do corporations buy? Everything from sales, management and computer training courses to self-defense courses. To locate training opportunities, contact the human resources department and ask to speak to the person in charge of training programs. Introduce yourself to that person and make an appointment to discuss the company's needs and your ability to fill them. If you get the assignment, be sure to have handouts for the class so they know how to reach you for more intensive training on their own. Mass produce your advice Selling your product or service one-on-one limits the amount of money you can earn to the number of people you can personally see. To increase your profits without significantly increasing your work, consider turning your expertise into booklets, books, computer programs, MP3s and DVDs that you can market in quantity. You can use your computer to produce the printed matter and CDs, DVDs, and MP3s. You can outsource editing and production to professionals if you don't have those skills yourself. When sales volume grows, you may also want to outsource production and fulfillment. If you need help producing audio or video, look for an independent contractor to do the work for you. Elance.com, ODesk.com, and Craigslist.com are all good places to find freelance help. Be an industry consultant This is another great way to increase your bank account. If you can solve business problems (such as how to bring waste water into compliance with EPA regulations) or answer important business questions (what steps should be taken to increase market share in a target market or how to manage inventory more efficiently) you can earn substantial hourly fees selling your advice to corporations. Downsized corporations can be a good source of consulting business since they may no longer have experts they need on staff. Turn a former employer into a valuable source of new business Just because you leave a company doesn't mean it doesn't need your services. Companies often retain the services of former workers on a freelance or consulting basis. That way they get the benefit of trained personnel without having to pay payroll taxes and benefits. If you leave a company on good terms, ask about contract or freelance opportunities. Don't stop with contacts who work with the former employer, either. Call your former employer's suppliers and customers and tell them about your capabilities. Call their competitors, too. Stress your industry knowledge, contacts and skills. You may soon find that the income you earn exceeds what you made as an employee. Modify one of your existing products Sometimes all it takes to create a "new" product is a slight change in an existing product. Harrison-Hoge Industries is a mail order company in Port Jefferson, NY, that sells fishing lures, inflatable boats and other outdoor gear. To expand their line, the company added a wide-brimmed, canvas hat called the Campesino to its catalog. The hat was a big success, but the owners of the company thought there might be more they could do with it. And there was. They discovered they could adapt the hat to sell in specialized markets just by changing the hat band. As a result, they began to supply the Museum of Natural History and the Guggenheim Museum (both in New York City) with hats. Each museum's hat has its own distinctive hat band. Skip the start-up headaches: purchase an existing business When you start a business from scratch you have to jump through hoops to find and train employees, build up a customer base and find suppliers. But when you buy an existing business much of this infrastructure will already be in place. Don Pelham bough of MasterCare Cleaning Services, in Seattle, WA, from another businessman. He explains the advantage of purchasing a business this way: "In a start-up you have to pound the pavement while you wait for your ads to appear in the phone books and your website to show up in Google. But when you purchase a business, the phone rings from day one. Ads are in place and working. Schedules are already made. When I took over the cleaning service, there were about 12 jobs already scheduled, 3 or 4 a week, and the phone was ringing a new job every 2 or 3 days. " Be sure to find out why the buyer is selling; don't rely on what they tell you. Investigate the business yourself. Find out how much traffic it actually gets. Check newspapers and town records for information about any proposed highways, superstores or zoning changes. Check for liens against the business or other problems that could have an adverse effect on the business. Consult an accountant and an attorney before you sign on the dotted line and follow their advice. Buy a franchise If you want to start a business but don't want to develop your own products, or methods of doing business, franchising could be your ticket to business ownership. That's because when you buy a franchise, what you get is essentially a build-your-own-business kit. Depending on the amount of money you invest and the franchise opportunity you choose, you get rights to use the franchise name, distribute a branded product or service, and perhaps use the franchise's methods of operations. Customer leads, help locating your business and other services may be part of your package, too. The benefit of this approach is that it simplifies start-up and may also help reduce the chance of failure. Buying a franchise won't actually put you in business. You have to do that yourself. But if you choose your franchise carefully, the franchise's products and methods can give you the leg up you need to succeed. Scott Wallace started his commercial cleaning business in Eden Prairie, MN, this way. "I had been fired from my job and decided I never wanted to go through that experience again," he says, "so I chose to go into business for myself. I decided to go with a franchise because of my previous business experience--none!" After researching several types of franchises, Wallace concluded that the best one for him to buy would be a cleaning franchise because the investment was small (prices started under $5,000), no special knowledge was required, and the profit margins were good. He bought a Coverall franchise in 1994 because their Minnesota regional office seemed more interested in having him as a franchisee than other franchisors he contacted. For his money, Wallace got a package of supplies, equipment, and customers. Then it was up to him to keep the customers and grow the business. A year after he had started he was not only making a profit, but was considering buying a second cleaning business. Wallace is one of hundreds of thousands of individuals who have turned to franchising as a way to get into business. According to the US Census Bureau, franchise businesses now account for 10.5 percent of businesses with employees in the 295 industries for which franchising data were collected in 2007. Additionally, franchise businesses accounted for nearly $1.3 trillion in sales in these industries. Despite the large number of franchise outlets and the huge dollar volume of sales, franchising isn't without its pitfalls. One New Jersey couple lost nearly $20,000 when the owners of a startup bread and roll franchise they had invested in went bankrupt. A West coast man sunk his retirement funds into a mailbox/office center franchise and discovered to his dismay that the income didn't come near the claims the company's sales staff had made. Other problems can arise, too. Franchise territories may not be large enough or competing franchises or private businesses may open, making inroads into your selling area. Licensing fees may be excessive compared to the services rendered, supplies may be too expensive, or you may find you personally don't want to conform to the franchisor's way of doing business. To minimize the risk, learn as much about franchising as possible. (For more information on franchising, visit FranchiseKnowHow.com.) Yon can also evaluate your own motives, needs, interests and willingness to follow someone else's methods of doing business. Research several types of franchises and compare their profitability and appeal. Consider their track record, and your ability to afford the franchise. Remember you'll need money to live on as well as to get the business rolling. Once you narrow your choices, call and visit as many current and past owners as you can. Get copies of the franchise's Franchise Disclosure Document (FDD) and read it cover to cover. Use the following 7 ways to quickly discover new business opportunities. 1. Using Google’s Keyword Tool, search for some of the main words that your target market searches for. To zoom in even more, precede those keywords with words like “How to” or “How do I”. 2. Check out a site like Quora or Yahoo Answers or Ask.com or Answers.com or LinkedIn Answers. These sites cater to different types audiences so make sure you check the ones that are most relevant to your audience. Pay attention to repeated or restated problems that appear multiple times. 3. Visit forums related to your topic. There’s a forum on just about everything. Find the top forums for your topic (search for your topic plus the word “forum”). Then read like crazy. In many cases, you can read the initiating post to get a sense of what people are struggling with. Pay attention to repeated or restated problems that appear multiple times. 4. Read magazines written for your target market. If possible, check out the back issues. Write down the top articles in each issue and watch for repeated topics. (This is my favorite way of doing market analysis). 5. Go to Amazon and look for books written for your target market on the topic you are thinking about. Even just by looking at the titles and tables of contents, you get a pretty good idea of how authors are framing the problem and the solutions. 6. Look at a site like About.com and see what topics they have. In your mind, restate those topics as problems requiring a solution. 7. Go to a how-to site like WikiHow or eHow and see what other people are providing as how-to advice. Watch for advice that is very popular or is repeated/restated in different ways by many people.

Tips you can use to improve your Business Productivity

These simple changes could make a world of a difference. For advice and inspiration on how to start or grow your business, check out these tips 1. Be a more efficient time manager by using the rule of two. Focus on the two most important tasks in your day, and you’ll become more productive. 2. Start a filing system and toss everything you don’t need. Eliminating will make it easier to locate the important papers. 3. Limit your work-starting routine to 15 minutes. That is, don’t spend more than 15 minutes getting coffee, settling in, reading e-mails, checking messages, or looking at newspapers. You are often at your freshest and most productive at the beginning of the day. 4. Write two to-do lists. The first should contain everything that you need to get done soon. It should be a comprehensive list of short-, medium-, and long-term projects and work, and you should constantly adjust it. The second to-do list should be what you can reasonably expect to get done today, and today only. 5. Take a few moments to assess the day’s emotional challenges. Almost as important as your to-do list is a “be prepared for” list. Inventory the tough phone calls, boring meetings, challenging customers, frustrating red tape, infuriating rush-hour drives, droning detail work, and other challenges you may face. 6. Visualize your day. Try starting each day by closing your eyes for 10 or 20 seconds and visualizing how you want it to go. 7. Schedule some reading time. There’s not a job that doesn’t require at least some reading, be it about the company, the industry, the marketplace, the economy, the price of tomatoes, etc. 8. Keep essentials nearby. Stock up on the following: low-fat granola bars; bottled water; bags of slow-dissolving mints or candy (helps prevent needless snacking); supplements, including a multivitamin, B-complex, C and E vitamins, and echinacea (good for when cold season hits or you forget to take vitamins at home); tissues, and family photos. 9. Embrace the number one truth about stress: Only you create it. Take some deep breaths. Make a list of everything that needs to get done. It will help you to organize your day.
10. Every night before bed, take five minutes to look over the day ahead. This brief look into the future will help you feel more prepared in the morning. 11. Take on just one new activity at a time. When you try to master too many new activities at once, you can easily feel overwhelmed. 12. Carry a small notebook with you everywhere. This is your “worry” journal. When you feel stressed, whip it out and scribble down everything on your mind at that minute. 13. Take breaks throughout the day. It will help clear your mind and relieve pressure. Something as simple as going to the water cooler for a drink may do the trick. 14. If you are always running late, sit down with a pencil and paper and see how you are actually allotting your time. Adjusting your schedule can improve your time management skills, thus causing you to be on time. 15. Don’t stew. Instead, take it out on a small ball you keep in your desk. Squeeze it, throw it in the air, or even take it outside and bounce, throw and catch it until you feel better. 16. Use a monthly calendar for short-term scheduling and a 6-month calendar for long-range scheduling. Pencil in all things that pertain to your goals, including classes you want to take, regular exercise sessions, social events, and family time. 17. On a daily action list, categorize tasks: those that need immediate attention (you had better do them yourself), those that can be delegated, and those that can be put off. To avoid procrastination, tackle the toughest jobs first, breaking them into smaller, less daunting components. 18. Free up time for the things you really want to do by simplifying your life. Let go of activities that don’t contribute to your goals. 19. Reduce the waste—and frustration—of everyday delays. Wherever you go, take reading material or a portable music player. Then when you have to wait, you can make good use of or enjoy the time. 20. Set aside a half-hour toward the end of the day to worry. Psychologist Roland Nathan believes that having a formal worrying time cuts down the amount of worrying you do. 21. Be patient. Said one mom and wife: “I wanted everything done my way. I was unwilling to let go of any part of it until it was perfect. So I’ve had to learn to slow down. After a few years, I finally get it: Nothing happens overnight.” 22. Make a point of sharing your knowledge with young professionals as well as high-level executives. Both will remember you for your time and consideration. 23. Keep abreast of trends in your industry by joining professional associations, attending conferences, and reading newsletters and magazines. Take classes and attend training to learn from others in your field. 24. Make networking with others in your field a priority. Schedule some time to meet for coffee or lunch or keep in touch via email and social networks. 25. Learn the importance of giving yourself pep talks, and keep the voice in your head positive. Stay focused, and be willing to work as hard as you need to. 26. Try to challenge yourself in new ways. Seek out complex work and new ideas to avoid boredom and repetition. 27. Take care of your health. Schedule that physical exam you’ve been putting off and make sure you get exercise and take care of any personal issues that are troubling you.
28. Keep positive. Hold the big picture in your sights. What’s gloomy for one can be a gold mine for another. 29. Reinvent. Create new products or services—or reconfigure old ones. Implement solutions that are valuable to your key customers. 30. Don’t do it alone! Get support from family, friends, coaches, and fellow entrepreneurs. 31. Perform an assessment of the market conditions to find out how you match up to other companies like yours, get clear on your financial position. 32. Get input from your employees and customers or clients. They probably have a lot of ideas for how you could grow, and it might not have occurred to you to ask them. 33. Project a consistent polished professional image, in order to send the message to the world that the quality of your product and/or service. 34. Make a list with categories like, what must get done; would you like to get done, what can wait until another time. 35. Take a step back and learn how to delegate. A great mantra is, “Don’t just do it, delegate it!” 36. Develop a brand identity which will resonate with the customer and reflect the key aspects of the company, including not only its products, but its culture and goals. 37. Be a visionary. Picture what you would like your business to be like. 38. Be committed to excellence. There will always be bumps in the road. It is a part of life and it is a part of business. The true test is how you and your company deal with them. 39. Be innovative. Find innovative solutions to solve your problems. There are a million ways to grow your business. Find the smart, innovative ways that are best for you. 40. Embrace your mistakes and learn from them. 41. Realize that failures are merely steps in our progress. For example, Thomas Edison made over 10,000 light bulbs before he made one that actually worked. 42. Luck is the marriage of opportunity with preparedness. You obviously have the attitude part prepared—so the rest is actually doing the basic steps that lead to greatness. 43. Raise your prices. When pricing most business owners research their market, look at what their competition is charging and find a happy medium between them. 44. Find a target market that is willing to pay for premium prices. The luxury market is booming and every business should find a product to serve them. 45. Three ways to grow any business: Get more clients; sell existing clients more often; and sell existing clients more stuff. 46. Collaboration. Whether it is bartering or partnering with someone else, find the people who have what you need and is willing to collaborate with you. A true WIN/WIN situation can skyrocket a business!

Saturday, August 3, 2013

Life Is Stressful! Here Are Ways to Relax and Reduce Stress at Home after a Busy Business Day

These days, our lives are more stressful than ever, or at least it seems that way. Many of us are working longer hours for less money and facing all kinds of stress, so it’s no wonder that we find it hard to unwind and relax when we get home. Don't fear though because there are plenty of things that you can do to help eliminate some stress from your life. Here are a few ideas for how to unwind, de-stress and generally relax once you finally get away from the office. Put some of these techniques to work for you and you will be on your way to blowing off some steam and finding some relaxation after a hard day of work. Leave your work at the office. Literally and figuratively. You may have to bring home paperwork (or what passes for paperwork in the digital age) at times, but don’t do it every night. Try to force yourself to do this just once or twice a week. Most importantly, don’t rehash your workday in your mind when you’re away from the office. Dump your stuff. Have a spot in the house where you can deposit your briefcase and other work-related items as soon as you get home—then forget about them until the next morning. Don’t be tempted to dig though your work stuff during your time off. If the sight of your workbag lures you to drag things out and put in an hour or two, stick it in the closet. Can the clutter. It’s hard to relax at home when you walk in the door and immediately feel like you’re drowning in junk. Get rid of things that annoy or distract you. Make your crib an oasis of calm in your turbulent life. This may take a little time, depending on how much clutter you’ve managed to accumulate, but actually doing it is well worth the time and effort. Make clutter removal a weekend job and go through your place with a box for the stuff you can stash away in a closet and a trash bag for what you need to toss. Yeah, it’s boring, but you’ll be amazed how much calmer you feel when you walk into a clean, organized space that doesn’t scream out to you, “What a mess!”
Bath or shower – your choice. Some people swear by a tub bath as the ultimate in relaxation, complete with soft music and scented candles. Others find sitting in lukewarm water boring and prefer a quick, invigorating shower. Whichever works for you, do it. If you like the shower, invest in a shower gel with a scent you love. If you’re the tub type, enhance the experience with bath gels or oils and whatever else helps you relax. Rubber duckie optional. Get comfortable. Get in the mood for relaxing by slipping out of your work clothes and into something comfortable. We all have a favorite hanging-around-the-house outfit. So what if it makes you look like a slob as long as it’s comfy? Throw on a nightshirt, jump into boxer shorts or run around naked—whatever helps you unwind. Have a drink. Or two—just don’t use being stressed at work as an excuse for getting sloshed and falling into bed just before you pass out. However, if having a cold beer or glass of wine helps you unwind, go for it. Read a book. Whether it’s the old-fashioned paper kind or on a Kindle, a good book can take you away from the cares of the world. Just pick carefully and avoid a mystery that you can’t put down until you find out whodunit or a true crime novel that will keep you up all night imagining noises outside your bedroom window. The ideal book for relaxing is one that’s interesting but not too interesting. Listen to music. While classical music may sound more soothing to some, if your taste runs more toward classic rock, put some on and dance a little to work off that stress. Don’t worry if you haven’t seen a relaxation technique that you think will work for you. Keep reading because there are more tricks ahead to help you unwind after the stressful day you have just experienced. Keep up with the chores. There’s nothing more distracting or stress-making than being confronted by a sink full of dirty dishes or an overflowing bag of laundry. Every time you walk by something that needs doing, you’ll beat yourself up mentally if you’re not doing it. After you come in the door, give yourself time to unwind and have dinner, then tackle one chore. Get it out of the way so you can really relax when it’s done. Go outdoors when you can. This won’t be very practical in the middle of winter when it gets dark by five o’clock, but in the summer, it should still be light when you get home. Take advantage of the remaining light to take a walk or enjoy another outdoor activity. Of course, if you have a dog, he’ll need to be walked as soon as you get home, so use the opportunity to get some needed exercise for yourself. If you don’t feel like cooking, don’t. Not all of us love to cook, and those who do, don’t love doing it every night. It’s always nice to come home to a pot of home-cooked chili or pasta sauce, but if you open the fridge to find half a can of pet food and a bag of wilted lettuce, don’t feel guilty about ordering in. Make this easier by keeping a folder of takeout menus where you can find them easily. Order something that makes you feel good. Don’t fume over finances every night. Yeah, bills have to get paid but you don’t have to do it every night of the week. Pick three days per month to sit down and pay all bills that are due before the next bill-paying day comes around. Then relax and forget about them the rest of the month—unless you get a utility shut-off notice, in which case you’d better pay up ASAP. Try a relaxation method. These can work wonders, so pick one and see if it helps you cast off the stress of the day. Yoga combines meditation, breathing and light exercise. A session when you first get home can help you detox from your workday and feel calmer during the evening. Meditation, self-hypnosis and guided imagery can also help you achieve mental peace and relax. Laugh more. If you’re having trouble getting unwound, find a comedy film or TV show that will let you forget your problems by laughing. Whether it’s a raunchy new comedy movie or an episode of a classic TV series, pick what makes you laugh out loud! Call a friend. When you feel like everything is doom and gloom, nothing can cheer you up like talking to a good friend. If you’re so worried about a situation that you can’t relax, call a dear friend, preferably one that’s good at cheering you up. Play a game. Games aren’t just for kids anymore—gaming is big business. If you don’t already have a favorite game, check out the gaming section of your smartphone or tablet’s app store for one that appeals to you. Just don’t stay up all night trying for a better score! Get a good night’s sleep. Hopefully, you’ve managed to de-stress enough to fall off to sleep when bedtime rolls around. Try to have a regular bedtime routine that helps you fall asleep quickly. Make your bedroom as comfy as possible. If you need absolute dark to sleep well, invest in blackout shades for the windows. If you need total quiet, put in earplugs before trying to fall asleep. Set the heat or air conditioning to the perfect temp for restful sleep.