Opening your own boutique or starting a fashion
business is a dream for many women. It sounds wonderful to curate a store full
of items that you love and connect with customers to find out what they really
want, all while working hours that fit in with your lifestyle.
But the road to retail success isn't always
smooth. We spoke to Erica Kiang, the 29-year-old founder and owner of the New
York City boutique Babel
Fair, which she opened in 2009 in Nolita after spending three years as a
buyer at a mass retailer.
It turns out that being a shop owner is far from
the glamorous job depicted in shows like "Friends," where Rachel
Greene had a fabulous job at Bloomingdale's. Kiang quickly realized that buying
for a store involved entire days analyzing Excel spreadsheets. "Retail
math isn't super complicated, but you definitely need to know the jargon,"
she told The Huffington Post. "To open a clothing store you have to have
an eye and be able to choose what's right for the customer, but then you have
to be able to sit down and meld the aesthetics with the numbers."
Here are eight things you need to know about
opening your own store.
1.
Research, research, research. Then, come up with a clear concept. The first thing Kiang did was put
together a brand book. She knew she wanted to grow her store as a brand, so she
wanted to have a clear idea and a narrow concept. "My brand book was
similar to a business plan, but it wasn't as numbers-driven," she said.
"I imagined our customer and what magazines she reads. I looked at sample
brands we'd want to carry and figured out our price point. I researched and
read small-business blogs to glean any kind of insight or advice. I talked to
small business owners and I even worked in a little boutique to learn the
ropes."
2.
Consider the location. Location is huge. Kiang was constantly
on the hunt for a space. She said you can have a realtor, but that you'll
likely have better luck finding a space by hitting the streets and keeping your
ear to the ground. The good spaces go quickly, she said, so before there's even
an advertisement online, it's been rented. It's also important to know your
neighborhood. "I knew I couldn't compete with the huge retailers in Soho,
nor could I pay those rents," she said. "I wanted to fit in with the
feeling of this neighborhood, and we do."
3.
Know your neighborhood and your customer. Kiang sat outside her
store for many hours to see who was walking around the area and whether they
were carrying shopping bags. She really wanted to understand the mentality of
her potential customers. "Which bags are they carrying? How are they
shopping? I noticed that people shopped in pairs: mothers and daughters, or two
friends," she said.
4. Figure out your budget and stick to it.
Your budget is specific to your store and your location. "I did everything
on a shoestring budget; we built and painted everything ourselves, hunted on
Craigslist for supplies," she said. "It is so important to track
money and prioritize what you spend on. Retail is all about nickel and diming;
you have to be eagle-eyed and watch your margins."
5.
Work your connections. You have to get out there, network and
talk to people. "Many businesspeople get their MBA for the valuable
relationships they'll forge, but rather than spend $100K to make connections, I
opted to put that money into my business," Kiang said. "In this city
you can easily make connections just by picking up the phone. Also, remember
that you can learn anything on your own, whether it's by calling up another
store owner, or even taking classes if you feel like you're missing a skill
set."
6.
Use the free resources that are out there. Kiang emailed trade
commissions in foreign countries and found out that there are a lot of sponsorship
programs, including buyer programs at no expense to the buyers. "I've
traveled to Brazil, Seoul, Singapore and Hong Kong, where I've found new
designers that I carry in the store," she said. "I found a lot of
resources and templates on SCORE. You can also choose to meet with a mentor in your
industry. I saw free counselors and took advantage of groups for female
business owners. There's so many entrepreneur resources out there."
7.
Manage your stress. Kiang read The
E Myth, which explains how to run a business in the least
stressful, most productive way. One of the book's biggest tips is to come up
with systems and formulas that you've created for your specific business that
keep the business running whether or not you're there.
8.
Know your documents. Kiang
advised hiring a lawyer and making an effort to understand your contracts and
leases. "A commercial lease is 100 pages long, and full of legal jargon
that I didn't understand," she said.
HuffPost Style got some additional advice on
launching your own business from Amanda Steinberg, founder of DailyWorth,
a financial advice site geared toward women.
"Entrepreneurship
is unbelievably exciting and fulfilling. But you have to go in with your eyes
wide open and make sure you save at least six months of full income before you
open," Steinberg said. "Statistically, only 1 in 10 businesses succeed.
Do whatever you can to protect yourself from future debt.
"Try opening your store online first to
generate income virtually before you invest in expensive overhead of rent and
equipment. Raise money around your dream and vision on Kickstarter or Indiegogo
(for discounts and future perks!) before you sign a lease. Do everything you
can to prepare because most entrepreneurs fail -- you have to know that going
in."
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